CapsuleTV isn't a storage tool. It's an emotional touchpoint between your customers and their memories — a loyalty lever that drives growing revenue with zero sales friction.
Your customers experience powerful moments with your brand: a day at the park, a special-occasion purchase, an unforgettable stay. These moments build brand love.
But once the moment passes, the emotion fades. Your marketing email three weeks later? Deleted. Your win-back offer? Ignored. Loyalty ends up resting on price and convenience alone.
How do you reignite that emotion months or years later?
The customer seals
their emotions
At the end of their experience (a park visit, a purchase, a stay), the customer is offered a video capsule. They answer 10 questions from your brand to capture their emotions in the moment.
Example: "What was your favorite moment today?" or "Describe your feelings in two words."
Scheduled for
a key date
You decide when the capsule will open: in 6 months (an off-season nudge), on the customer's birthday, or on a strategic date (the next Black Friday, a new product launch).
Goal: Turn a "three weeks later" email into a genuine, scheduled emotional moment.
The emotion
resurfaces
On the scheduled date, the customer receives their own video capsule — their emotions from back then, on camera, authentic. Not a promotion to delete: a personal memory.
Result: 70%+ email open rates, 25%+ click-through rates (vs. 2–5% typically). Emotional bond reactivated. Customer primed to come back.
You offer
a contextual deal
Attached to their personal capsule, the customer receives a win-back offer. It's not an anonymous promotion — it arrives right after an emotional moment, when their bond with your brand is at its peak.
Impact: +34% return rate, +18% basket value (vs. a cohort without a capsule).
A major theme park brand. 2 million visitors a year. Standard email marketing: 3% opens, 0.5% clicks.
The problem: 80% of customers don't return the following year, lost to competitors or simply forgotten.
Email open rate (vs. 3% average)
Click-through rate (vs. 0.5% average)
Return rate (capsule cohort)
Average basket value
* Based on +34% return rate and +18% basket value vs. a cohort without a capsule. To be adapted to your own business context.
Apple, Harley-Davidson, LEGO. Customers already emotionally attached → amplified loyalty.
Strategy: peak engagement → memory bank → scheduled return.
Nike, Patagonia, Airbnb. Focused on "life moments" → the capsule captures the lived experience.
Strategy: experience → capsule → strengthened customer identity.
Nintendo, LEGO, Disneyland. They play on childhood and legacy → the capsule fits naturally.
Strategy: the customer seals it → keeps it at home → passes it on to their kids.
Dove, Ben & Jerry's, Patagonia. Values and responsibility → the capsule shares a real impact.
Strategy: personal moment → collective impact → a lasting bond with the brand.
A co-branded page, custom questions written with you, tracking configuration, a scoping session.
No volume commitment. You only pay for what you create. No hidden subscription.
Tiered: 10% at 100k/month, 20% at 200k/month, up to 40% from 500k/month.
You test the first capsules. Together, we fine-tune the questions, the timing, the CRM, to maximize your ROI.
You track, in real time: capsules created, openings, clicks, conversions. Clear numbers, no black box.
During our partnership, you're the only brand in your sector on CapsuleTV (for example, the only theme park, or the only lifestyle brand).
Discover how your customers can relive your best moments — and come back.